Refund policy

Return and Refund Policy

A pillow is personal. If ours does not suit the way you sleep, we are not going to make you fight for your money.

The 30-night promise

Sleep on it for up to 30 nights. If it is not for you, email us within 30 days of delivery and we will refund you in full. You do not need to send it back. Posting a used pillow back costs more than it is worth and it cannot be resold, so keep it or donate it.

The keep-it refund covers one order per customer, up to and including two pillows.

How to request a refund

Email us at kevvus15@gmail.com with your order number and one line about what happened. We do not require photographs, a form, or a phone call. Refunds are issued to your original payment method within 3 to 5 business days of approval, and your bank may take a further 5 to 10 days to display it.

Damaged or faulty items

Send us a photograph within 14 days of delivery. We will send a replacement at no cost, or refund you in full if you prefer. You do not return the damaged item.

Orders that never arrive

If your order has not arrived 25 days after purchase, contact us for a resend or a full refund.

Cancelling an order

You can cancel for a full refund at any time before your order is dispatched, which is usually within 1 to 3 business days of ordering. After dispatch, the 30-night promise above applies instead.

What we cannot refund

Gift cards, and any request made more than 30 days after delivery.

We may also decline the no-return refund where we see repeated claims across multiple orders, email addresses or delivery addresses.